Terms & Conditions – OW INTIMATES | OW SWIM

Terms & Conditions

One Wear ApS
OW INTIMATES & OW SWIM
CVR 37299243
Kometvej 8
8700 Horsens
Denmark

shop@owcollection.com

+4531162741

Payment

VISA, Master Card, American Express, PayPal & Apple Pay. Once payment has been made, the amount will be reserved on your bank account. Only when we dispatch the package to the delivery address, the amount will be deducted from your bank account.

Delivery

Danmark (Delivery: 1-3 working days) FREE SHIPPING

Sweden, Germany, Belgium, Netherlands, France, Austria & Switzerland (Delivery: 1-5 working days) 5€  

Norway, UK, Italy, USA, Canada & China (Delivery: 2-5 working days) 10€

Rest of the World (Delivery: 2-7 working days) 15€

Special Terms

If you regret your purchase (withdrawal)

You have 30 days to cancel when you shop with us. The withdrawal period will expire 30 days after the day you; a) receive your product b) receives the last goods, if the ordered is delivered separately c) get the last lot or the last part of a good, when the good is consisting of multiple lots or pieces d) get the first good in physical possession when it comes to contracts for regular delivery of goods during a defined period.

You must, within 30 days of receipt notify us that you want to cancel your purchase. The notice must be given by shop@owcollection.com. In your message, make us clearly aware that you want to use your right of withdrawal. See how to return here. You cannot return the goods by simply rejecting it without giving us clear communication on shop@owcollection.com.

Return

You need to send your order back to us without undue delay and within 14 days after you have informed us that you want to cancel your purchase. You have to bear the direct cost of returning the goods. When you return an item, you are responsible for those goods are packed safely. You bear the risk from the time of delivery of the goods. The cost for the return is expected no more than 25€.

All discounted items are excluded from the right to withdrawal.

 

The condition of the goods, when you send it back.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to determine the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store. If the product is tested further than what is described above, we consider it as used, which means, that you only get part or none of the purchase amount back, depending on the product's commercial value. In order to receive the entire purchase amount you must therefore do the same as you can in a physical store. You must test the product, but do not take it in actual use.

Refund of the purchase amount.

If you regret your purchase, you get of course the amount you have paid us back. In case of an impairment, which you are liable to, it will be deducted from the purchase amount. If you use your right of withdrawal, we will refund all payments received from you, including delivery costs. (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us). We will return the amount without undue delay and in any case within 14 days from the date on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product, unless you have supplied us with evidence of having sent back the goods. If you regret your purchase, the item must be sent to: Kometvej 8, 8700 Horsens, Denmark. Remember to include your order number.

You can also refund the goods by giving clear message and deliver it in person at the above address. 

What should I send back? You must attach a copy of the order confirmation. Note: We do not receive packages sent by COD (Cash on delivery)

If there is something wrong with the product (guarantee)

When you shop at https://owcollection.com you have a 24-month warranty. This means that you get either the item repaired or replaced, refund or reduction in price, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect is not due to misuse of the product or other injurious behavior.

How soon should I advertise? You must complain within "reasonable time" after you have discovered the defect. If you advertise within two months after you have discovered the defect, the claim is always timely.

We will refund reasonable freight costs. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must be sent to: Kometvej 8, 8700 Horsens, Denmark.

When sending items to us we need the following information; please state what the problem is, as detailed as possible. Note: We do not receive packages sent by COD. Remember that the product always should be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.

What do we do with your personal information (privacy policy)?

For you to enter an agreement with us, we need the following information: Name Address Phone E- mail address. We register your personal information for the purpose of delivering goods to you. Personal information is registered with Shopify and Spy ApS and kept for five years, after which the data are deleted. When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why. The director and the (add users that have access to the information) for (Shopify, Spy Aps and One Wear Aps) have access to the information recorded about you. We do not store customer data encrypted. (If the customer information are encrypted, you must write and explain how they are encrypted. The same applies to the next point, namely the transmission of customer information.) We do not transmit customer data encrypted. Information provided to https://owcollection.com are not disclosed or sold in any way to third parties and we will not record any sensitive personal information. 

As registered with One Wear ApS, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. The Act of Privacy secures these rights and all inquiries must be directed to (insert the company's legal name) via e-mail shop@owcollection.com.

Complaints

If you have a complaint about your purchase, please contact shop@owcollection.com. If we fail to find a solution, you can file a complaint with the relevant boards in the area, if the conditions are fulfilled.

 

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