Returns & Exchanges

You have the flexibility to return items within 30 days of receiving your order. In order to qualify for a return, please ensure that the products meet the following criteria:

  • Products must be returned in their original, unworn, and unwashed condition, maintaining the same state as when you initially received them.

    Please note that the presence of perfume smell or stains on the items will be considered as a sign that they have been worn, and as a result, we may refuse the return.

    Please ensure that the items are in their original condition, with all tags, liners, and the polybag attached.

  • For items such as underwear, swimwear, and bodysuits, please note that the hygiene sticker should be intact and not removed.
  • Please include the original order packing slip and fill out the return note, which should be included in your package. In the event that the return note is missing, you can download it using the link provided below.

    Return note: DOWNLOAD HERE

Please be aware that we reserve the right to refuse returns that show signs of wear or do not meet the criteria mentioned above. It is important to ensure that the items are returned in their original condition and comply with the outlined guidelines. This helps us maintain the quality and integrity of our products.

INTERNATIONAL RETURNS

International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer.
RETURNS (EUROPE AND REST OF WORLD):

Textile Logistics
Att: OW Collection
Marsvej 7
7430 Ikast
Denmark
Mail: hello@owcollection.com


RETURNS (US):
The 5411 LLC
Att. OW Collection
1613 Hutton Drive, Suite 100
Carrollton, TX 75006
United States
Mail: hello@owcollection.com
Please write to hello@owcollection.com when you make a return to our US Warehouse. Write your order number, what you have returned and the tracking number.

Packages that aren't shipped to either of these addresses are not valid.

REFUND

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are not refundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

EXCHANGES

Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.