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Returns & Exchanges

RETURNS
Items may be returned within 30 DAYS of you receiving your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require this return note to be filled out:
Return note: DOWNLOAD HERE

INTERNATIONAL RETURNS
RETURNS HAVE TO BE RETURNED TO:
Hjulmagervej 9D
7100 Vejle
Denmark

US RETURNS
RETURNS HAVE TO BE RETURNED TO:
OW INTIMATES
2020 Doral ct.
89074 Henderson NV
United States

Packages that aren't shipped to either of these addresses are not valid.

REFUND:
Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are not refundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

EXCHANGES
Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

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