Returns & Exchanges

RETURNS:
Items may be returned within 30 DAYS of you receiving your order.
  • Products must be returned unworn, unwashed  and in the same condition as you received it in. It must be in their original condition and with the polybag, all tags and liners attached.
  • Please return the package in the delivery bag it arrived in or a delivery bag from a postal office.

  • Please include the original order packing slip in your return package.

  • We ask that you wear underwear when first trying-on your purchase.

  • We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
To complete your return, we require this return note to be filled out:
Return note: DOWNLOAD HERE

 

INTERNATIONAL RETURNS:
International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer
RETURNS HAVE TO BE RETURNED TO:
OW Collection
Hjulmagervej 9D
7100 Vejle
Denmark
Mail: Hello@owcollection.com

US RETURNS:
RETURNS HAVE TO BE RETURNED TO:
The 5411 LLC
Att. OW Collection
1613 Hutton Drive, Suite 100
Carrollton, TX 75006
United States
Mail: Hello@owcollection.com
Please write to Hello@owcollection.com when you make a return to our US warehouse. Write your order number, what you have returned and the tracking number.

Packages that aren't shipped to either of these addresses are not valid.

REFUND:
Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are not refundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

EXCHANGES:
Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.