What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides.

They’re located underneath the available sizes for each of our products and in the bottom of the page.

Can I cancel my order?

We completely get it, we change our minds too! If you wish to cancel your order or change it to a different size, please contact Hello@owcollection.com and we will help you.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world.
For more information about shipping click here.

Do you offer return?

Items may be returned within 30 days of you receiving your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Can I exchange an item?

Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

Where is my refund?

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are not refundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

Sold out

If an item is sold out, what to do?

You can joun our waitlist by inserting your mail on the product page. You will get notified as soon as it is back in stock.

Get in touch

Have questions about your order, or a general enquiry?