We accept a wide range of secure payment methods, including American Express, Apple Pay, Discover, iDEAL, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

No — all OW orders ship Delivered Duty Paid (DDP), which means we take care of the import duties for you. You won’t need to worry about unexpected fees when your order arrives.

Depending on your region, local sales taxes may apply — these will always be shown clearly at checkout.

We process orders quickly, so please contact us as soon as possible at hello@owcollection.com or Instagram messages.

If your package has not yet been shipped, we’ll do our best to accommodate your request.

We operate warehouses in both North America and Europe, ensuring quick fulfillment and timely shipping for our customers. Regardless of the package's final destination, we are committed to delivering your order efficiently.

We offer free express worldwide shipping, with delivery typically taking 3–5 business days.

Please note that in rare cases, delays from the shipping carrier may occur, which we unfortunately cannot guarantee against.

You may return items within 30 days of receiving your order.

Please note that return shipping costs and any applicable duties are the responsibility of the customer, as we do not offer free returns.

Learn more about our return process here.

Once we receive your return, it takes 5–7 business days for our returns department to process your package. As soon as your refund has been issued, you’ll receive a confirmation email.

A detailed size guide is available on each product page. If you’re between sizes, we generally recommend sizing up for a more comfortable fit.