FAQs

Yes. Returns must be requested within 30 days of receiving the order.

Please check our return page with all the information here.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined.

This process can take up to 5 business days from the date your return tracking information shows. Please allow up to 5-7 business days for the refund to be processed back to you.

Yes, you can exchange your item. Please check our exchange page with all the information here.

Yes, we offer standard and express shipping options worldwide.
For more information about international shipping here.

Track your order here.

Once an order is placed, please allow 1-3 business days for the order to be packed and shipped from our warehouse.

Upon shipment, you will receive an email with your tracking information - or contact hello@owcollection.com

Check out the OW size guide to find your perfect size here.

You can join a wait list by inserting your mail on the product page.
You will get notified as soon as it is back in stock.