If you’re not quite sure which size is right for you, refer to our size guide here. The size guide is also located underneath the available sizes for each of our products.

If you have specific requests or need a measurement, please reach out to us at hello@owcollection.com or via Instagram direct messages.

We completely get it, we change our minds too!

If you want to cancel your order, please reach out to us at hello@owcollection.com or via Instagram direct messages, and we will do our best to accommodate your request.

While we wish we could, once an order is placed, we are unable to alter or cancel it if it has shipped.

If you are missing an item(s) or a shipment, please contact us within 30 days of the ship date.

We accept the following credit cards: Visa, Mastercard, American Express, and Discover.

For third-party payment methods, we accept: PayPal, ShopPay, Apple Pay, and Venmo.

Please note that options may vary based on location and order amount.

When you place an order with us, an authorization charge is initially made to ensure that your payment method is valid and has the necessary funds available. This authorization hold temporarily reserves the funds on your account. However, please note that we do not capture the funds immediately.

Once your order is processed and ready for shipment, we will complete the charge by capturing the authorized amount. This typically occurs when your order is packed and prepared for shipping. At this stage, the authorization hold is converted into a final charge, and the funds are withdrawn from your account to complete the transaction.

Orders placed Monday-Friday before 12 PM CET will ship the same day. Orders placed after 12 PM CET will ship the next business day.

Orders placed on Friday after 12 PM, as well as on Saturday and Sunday, will ship out the following business day.

Please keep in mind that we don't ship on holidays, and our shipping days may vary during holidays such as Christmas.

We do our best to ensure timely deliveries for all orders. When selecting our free express shipping, please keep in mind that we are only provided with an estimated delivery date from our carriers.

On rare occasions, these packages can arrive outside of the estimated timeframe.

Please keep in mind that we don't ship on holidays, and our shipping days may vary during holidays such as Christmas.

You have the flexibility to return items within 30 days of receiving your order. To qualify for a return, please ensure that the products meet our criteria.

For a smooth return process, please follow the guidelines stated here.

Yes, you can make a return in-store. When returning items in-store, they must meet the same criteria as when you return them otherwise. Please review the criterias here.

You can find our opening hours here.

Please note that refunds can only be issued to the original payment method.

Yes, it is no problem to return multiple items from different orders together. Please include our return note here, stating the different items and order numbers, inside the return package with the items. You may also include the packing slip for the different orders inside the package.

Refunds are issued to the original payment method. If the original payment method is unavailable, we will provide a store credit. Please note that returns may only be made once, and items purchased with a store credit are not eligible for refunds.

Once your return is delivered to one of our warehouses, please allow 5-7 business days for processing, and an additional 4-6 business days for your refund to be issued to the original payment card.

While you will not receive a notification when your return arrives at the warehouse, you will receive an email once the refund has been processed.

Firstly, pre-order items will be clearly labeled in the product name. Pre-orders are for items not currently in stock but expected to be available for purchase later. The estimated arrival date for the item will be displayed on the product page under the product description. If you submit a pre-order, the item will be reserved for you and shipped as soon as it reaches our warehouse.

We do our best to ship out during the estimated timeframe, and if any delays occur, you'll be notified by email.

If you want to cancel your pre-order, please reach out to us at hello@owcollection.com or via Instagram direct messages, and we will do our best to accommodate your request.

Please note while we wish we could, once an order is placed, we are unable to alter or cancel it if it has shipped.